RETURN & EXCHANGE POLICY

Exchange 

We know that sometimes you buy something that does not work out the way you had hoped, and for that reason we did our best to make an exchange policy that is helpful for you.

Discount Sales 

Our return & exchange policy shall not be applicable for any discount sales product(s). Any discount item once purchased cannot be exchanged or returned. No return or exchange is applicable for purchases made during the campaign period.

For orders shipped within Bangladesh 

If you are not fully satisfied with the products you bought, simply bring it back within 30 days of the purchase date to any of our outlets with your receipt or invoice for online orders and we will gladly exchange the product. Please note that the value of the exchanged product should be of similar or higher value than the original product price. If exchanging for a higher value item, the purchase value difference must be paid. 

Alternatively, you may ship the product to our e-commerce warehouse and we will gladly provide you with a credit note for future online purchases. 

Our address is: 

NDP Bhaban, 

Bagbari, Shahid Nagar, 

Kamarkhanda, Sirajganj-6703

Items that you want to exchange or return must be unworn, unwashed and unused with all original tags attached. Items that are opened or damaged or do not have a receipt may be denied an exchange. 

We will reimburse you with the amount paid for the product and VAT through store credit after we have physically received the product. Please note any shipping costs will not be credited.

For orders shipped outside of Bangladesh 

At the moment, orders can only be exchanged if it is returned to any of our outlets in Bangladesh within 3 months of the purchase date. Exchanges must be physically hand carried back to Bangladesh either through a friend, family member, or during your next visit. Upon receiving the product, you will be able to exchange it for another product of similar or higher value. 

Please note any shipping costs will not be credited. 

For any further clarification, please contact 

Return

We give our best effort to ensure that the product(s) you ordered online meets your expectations, but occasionally orders may reach you in a manner that is not anticipated. We will rectify any such claims or discrepancies related to your purchase.  

Any product would qualify as a return if it meets any of the following condition(s):

• Products with major quality defects

• Products damaged during shipment

• Wrong product, size or colour

• Product lost in shipment

You are requested to inform Customer Service for any change within 7 days of receiving the product. We will get in touch to assist you in processing your return. 

For all the successful returns, we will reship the rightful product to you(based on availability) or issue you a credit note for future purchases.